Questions and answers

The warranty period of the product is calculated from the date of its sale. It is usually indicated in the operational document for the product (warranty certificate, technical passport, label or other document attached to the product). On the website of the manufacturer of your product

Please note that this is the last product. It may be unpacked or in the sales area. The product is fully usable.

Within 14 days from the date of purchase of the goods (excluding the date of purchase) - You can return a product that has not been used, has retained its marketable appearance and consumer properties, and is not on the list of goods that are not subject to exchange or return: Exchange for a similar one without recalculation of the cost Exchange for any other with the appropriate recalculation of the cost Return and receive the money paid for it How to assess the preservation of the marketable appearance: In good lighting, without the use of special tools, the product should not have visible traces of use in the form of small scratches, scuffs, and even more so chips, dents or cracks. The easiest way to assess the preservation of the marketable appearance is to answer the question: "Would I buy this product in this form, like new?"

Please note that the address delivery is carried out to the entrance of the building. Goods from the "Home Appliances and Interior" section, large-sized goods from the "Fitness" and "Children's World" sections (exercises machines, cots, children's furniture, mattresses, etc.) are delivered to the apartment. The cost of manual delivery to the apartment depends on: the dimensions of the equipment, the difficulty of lifting and the availability of an elevator (where the goods are placed in the package).

Unfortunately, at the moment there is no possibility to buy goods in installments. You can place an order for a product that you have available on our website on credit Also, if you are a client of PrivatBank, we can offer you to consider the option of placing an order using the services "Instant installments" and "Payment by installments"