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Warranty repairs are carried out in certified service centers of the company Panasonic. You can see the full list of service centers here.
According to the Consumer Protection Act, you can return or exchange a product within 14 days of purchase.
To take advantage of this opportunity, please ensure that:
- the product has not been used and has no signs of use: scratches, chips, scuffs, the software has not been modified, etc.
- the product is fully assembled and the integrity of the packaging is not violated
- all labels and factory markings are preserved
If the product does not work, the exchange or return of the product is carried out only if there is a conclusion from a service center authorized by Panasonic that the operating conditions have not been violated.
You can exchange or return the product in our store at the address: Kyiv, prov. Feodosiyskyi, 12
You must have with you:
- goods receipt
- warranty card
We will return the money to you immediately or within 7 working days if the required amount is not in the cash register.
If at the end of 14 days from the moment of purchase the product fails, and the warranty period has not yet expired, you can contact an authorized service center. If the service center cannot carry out warranty repairs within the specified period, you have the right to replace the non-working product or receive money for it.
For this you need to provide:
- goods with complete set
- warranty card
- document confirms payment
- conclusion of the service center with a note that the product has a "significant defect"
We will return the money to you immediately or within 7 working days if the required amount is not in the cash register.
The Agreement regulates the relationship between the parties in such a way that the Site Visitor, who has confirmed the intention to purchase the Goods from the Seller, accepts the following conditions:
General Provisions1.1. This Agreement is a Public Offer Agreement in accordance with Art. 633, 641 and Ch. 54 of the Civil Code of Ukraine. 1.2. In case of acceptance of the terms of the Agreement, i.e. the Seller's public offer, the Site Visitor becomes a Buyer. 1.3. By concluding the Agreement, the Buyer confirms that he is familiar with the Agreement and agrees with its terms. 1.4. If the Buyer is a natural person, he gives permission for the Seller to process his personal data for the purpose of ensuring the possibility of mutual settlements and obtaining documents related to the purchase of the Goods. The permission to process personal data is valid for an unlimited period. With the conclusion of the Agreement, the Customer confirms that he has been informed of the rights established by the Law of Ukraine "On the Protection of Personal Data", about the purposes of data collection, as described above. The Buyer also agrees that the Seller has the right to provide access and transfer his personal data to third parties, without changing the purpose of personal data processing. The extent of the Buyer's rights as a subject of personal data, in accordance with the Law of Ukraine "On the Protection of Personal Data", is known and understood by him.
Terms and definitions2.1. A site is organized information in electronic form placed on the Internet at a public address with a general management system, which can be accessed using a web browser. 2.2. The product is the object of the list published on the Site with the name, purpose and price. Information about the product can be accompanied by its image and additional description. 2.3. The Site Visitor is a natural or legal person interested in purchasing Goods on the territory of Ukraine for use in accordance with their purpose. 2.4. Order - a completed and placed application of the Site Visitor for the purchase of Goods, addressed to the Seller. 2.5. Buyer - the Site Visitor who decided to purchase the Goods from the Seller by placing an Order. 2.6. The seller is a legal entity a person who carries out commercial activities in accordance with the legislation of Ukraine. 2.7. Personal account - a section available to the Buyer on the Site, where his personal information, the current status and history of his Orders are reflected.
Subject of the Agreement3.1. The Seller undertakes, on the terms and in the manner specified by the Agreement, to sell the Goods on the basis of the Order placed by the Buyer on the Site, and the Buyer undertakes, on the terms and in the manner specified by the Agreement, to purchase the Goods and pay its price. 3.2. The Seller guarantees that the Goods are not subject to the rights of third parties that may limit its transfer to the Buyer's ownership. 3.3. The Seller and the Buyer confirm that the Agreement is not a fictitious or sham transaction and is without the influence of violence or deception. 3.4. The seller confirms that he has all the necessary permits to carry out business activities in the form of the purchase and sale of goods, has the right to sell the goods without any restrictions, in accordance with the requirements of the current legislation of Ukraine, and undertakes to bear responsibility in case of violation of the rights of the buyer in the process of sale of goods . 3.5. The Buyer agrees to the terms of the Agreement at the time of placing the Order by clicking on the "Place order" button, which means the Buyer's confirmation that he has read the text of the Agreement and agrees with its terms. In the future, the Buyer's refusal to give his consent in this way relieves the Seller of any kind of responsibility for non-fulfillment of the terms of the Agreement and reserves the right of the Seller to cancel the Order unilaterally.
Rules for working with the Site4.1. The buyer can view the content of the Site, use the information provided and complete the Order. 4.2. Registration is required for the Buyer's access to personalized information and providing additional opportunities to work with the Site. 4.3. When registering, the Buyer enters the following data:
- Name and Surname
- Phone number
- Email address
- Address of the point of delivery of the Goods
Order Processing5.1. The Buyer places the Order on the Site by himself by adding the selected Goods to the virtual basket by clicking on the "Buy" button. 5.2. Buyers can place an Order for Goods without registration, including by phone indicated on the Site.
Price and payment procedure6.1. The price of each Product displayed on the Site is set by the Seller and may be changed by him unilaterally. The price of the Goods already ordered by the Buyer cannot be changed. 6.2. The price of the Order, which is equal to the price of the Contract, is defined as the sum of the prices of all Goods in the order and is indicated on the Site when placing the Order at the time of its confirmation. 6.3. The buyer pays for the goods in the national currency of Ukraine. The Buyer chooses the method of payment independently:
- non-cash settlement
- using electronic payment systems
- using payment terminals
Return conditions7.1. In the event that the Product does not match the description of the Product on the Site, the Seller will notify the Buyer at the first opportunity to confirm or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled automatically. If the Order has been paid, the Seller returns the amount paid for the Order to the Buyer by transferring it to the Buyer's account, unless otherwise agreed by the Parties. 7.2. When placing an Order, the Buyer agrees that he has the right to refuse only the entire Order, not a part of it.
Obligations of the Seller8.1. Provide true information about the Goods, terms of delivery and payment. 8.2. Deliver the Goods in accordance with the terms of the Order. 8.3. Guarantee compliance of the quality of the Goods with the quality requirements on the territory of Ukraine. Provide warranty obligations in accordance with the terms of the Agreement. 8.4. Inform the Buyer about a change in the status of the Order by telephone or electronic communication. If it is impossible to contact the Buyer due to the violation of Clause 4.4 of the Agreement, the Seller shall not be liable to the Buyer.
Obligations of the Buyer9.1. Provide reliable, true and correct information to the Seller, including when registering on the Site. 9.2. Pay for the order Goods at the price specified in the order. 9.3. When receiving the Goods, conduct an external inspection for damage to the packaging and, if there is no external damage to the packaging, sign the receipt (receipt, register, etc.) on receipt of the Order. Open the outer packaging in the presence of a representative of the delivery service in order to check compliance and preserve the contents. 9.4. In case of complaints, together with the representative of the delivery service, draw up an inspection report with a description of damages and discrepancies. Not later than 5 (five) calendar days to notify the Seller about claims as a reason for rejecting the Goods, while the Goods must be returned in their original condition with preservation of consumer properties and all stickers, seals, etc.
Buyer's Rights10.1. To demand the return of payment for the Goods in the event that the Seller is unable to fulfill the terms of the Order. 10.2. Make all changes to the Order before its closing, make a decision to refuse the Goods before payment. 10.3. In the event of claims regarding the quality of the Goods, submit them within the time limit and in accordance with the Law of Ukraine "On the Protection of Consumer Rights".
Responsibility of the parties11.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Goods. 11.2. The Seller is not responsible for the fulfillment of Orders and its obligations under the Agreement in the event that the Buyer provides inaccurate or erroneous information. 11.3. The Seller and the Buyer are responsible for fulfilling the obligations under the Agreement in accordance with the current legislation of Ukraine. 11.4. The Seller and / or the Buyer are released from responsibility for full or partial non-fulfillment of their obligations, if the non-fulfillment is the result of force majeure circumstances, such as: war or hostilities, earthquake, flood, fire and other natural disasters, acts or actions of state authorities, changes in customs regulations, import and export restrictions that arose regardless of the will of the Seller and / or the Buyer after the conclusion of the Agreement. The Party that cannot fulfill its obligations shall immediately notify the other Party and provide documents confirming the existence of such circumstances, issued by the authorities authorized to do so.
Protection of personal data12.1. When registering on the Site, the Buyer leaves personal and contact data specified in clause 4.3. Agreement. 12.2. By providing his personal data on the Site when registering or placing an Order, the Buyer consents to the processing and use (including transfer) of his personal data. 12.3. The seller uses the received personal data for the purpose of fulfilling the terms of the Agreement, including through automatic processing of personal data. 12.4. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation for the Seller to provide information to agents and third parties acting on behalf of the Seller to fulfill obligations to the Buyer, as well as in cases where the disclosure of information is established by the requirements of the law.
12.5. The buyer is responsible for keeping his personal data up-to-date. The Seller is not responsible for the breach of its obligations in connection with the unreliability of information about the Buyer.
Informative messages13.1. Register by visiting the Site, the Buyer gives the Seller consent to receive messages from the Seller and its partners acting in agreement with the Seller, using short message services (SMS) and e-mail. The buyer has the right to refuse to receive such mailing.
Rules for the use of Site materials
14.1. The site contains materials, trademarks, brand names and other materials protected by the Law.14.2. The content of the Site is protected by the legislation of Ukraine.
14.3. The buyer has no right to publish, transfer to third parties or otherwise use the materials posted on this site.
15.1. The contract was concluded on the territory of Ukraine and is valid within the framework of the legislation of Ukraine.15.2. The invalidity of any clause or part of the Agreement does not lead to the invalidity of the Agreement as a whole.
15.3. All disputes arising between the Buyer and the Seller are resolved through negotiations. In case of failure to reach a settlement of the disputed issue, the Buyer or the Seller may apply for a resolution of the dispute to the judicial authorities of the relevant jurisdiction.
15.4. The Seller has the right to make changes to the text of the Agreement at its own discretion at any time and without prior notice to the Buyers. The current (current) version of the Agreement is always available on the Site.
15.5. The absence of a paper copy of the Contract signed between the Seller and the Buyer, in the case of actual payment by the Buyer, is not a reason for recognizing the Contract as not concluded. Making payment in accordance with the Order placed on the Site is considered acceptance by the Buyer (in accordance with Article 642 and Chapter 54 of the Civil Code of Ukraine) and is the moment the Agreement enters into force.